servicenow.com
Ranks Overall #1,811 Big Tech #25
Data from Oct 10, 2026, 11:30 PM UTC old Measured every 2 days · 20 runs since Aug 28, 2026
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Lab data is measured using Lighthouse, Mobile mode unless otherwise specified. Field data is reported from Chrome UX Report (using p75 measurements).
Stack
Filmstrip LAB Throttled
How the page drew during the measured load, at 8 points across 8.39 s. Compare this filmstrip against another site.
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1.05 s
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2.10 s
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3.15 s
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4.20 s
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5.24 s
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6.29 s
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7.34 s
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8.39 s
Lighthouse Scores LAB Simulated
Metrics LAB FIELD
Field figures are the p75 across real Chrome users over a 28-day trailing window (2026-09-11 → 2026-10-08), url-level.
| Metric | Lab Simulated | Field | |||
|---|---|---|---|---|---|
| Value | Change / range | Trend | p75 | Distribution | |
| LCP CWV Largest Contentful Paint | 17.31 s poor | ↓ -3116 ms (-15.3%) significant 16.28 s – 20.52 s | 5.41 s poor | 32.1% 27.1% 40.8% | |
| INP CWV Interaction to Next Paint — field only, no lab run can measure it | n/a | — | 364 ms needs work | 47.1% 38.1% 14.8% | |
| CLS CWV Cumulative Layout Shift | 0.190 needs work | ↑ +0.001 (+0.5%) 0 – 0.190 | 0.220 needs work | 28.8% 59.3% 11.9% | |
| TBT Total Blocking Time | 2.86 s poor | ↓ -7420 ms (-72.2%) significant 2.08 s – 10.28 s | n/a | — | |
| FCP First Contentful Paint | 4.06 s poor | ↓ -295 ms (-6.8%) 3.51 s – 10.14 s | 4.59 s poor | 27.4% 22.3% 50.3% | |
| Speed Index | 19.43 s poor | ↓ -6138 ms (-24%) significant 17.17 s – 25.57 s | n/a | — | |
| TTFB Time to First Byte | 653 ms good | ↓ -33 ms (-4.8%) 632 ms – 686 ms | 1.48 s needs work | 62.7% 20.9% 16.4% | |
LCP Subparts LAB Throttled
The subparts attribute LCP to your server, resource discovery, download, or rendering. They come from one throttled load, the same one as the filmstrip, so they add up to that load’s LCP rather than the simulated Lab LCP above.
LCP LAB Simulated vs LCP FIELD
The lab LCP is 3.2× the field p75 — real users likely have above-average hardware or network connectivity.
Page weight
| Metric | Value | Change / range | Trend |
|---|---|---|---|
| Page Weight | 4.55 MB | ↓ -173.6 kB (-3.8%) 4.23 MB – 5.07 MB | |
| Requests | 219 | ↓ -55 (-20.1%) significant 216 – 289 | |
| Third-party Weight | 1.38 MB | ↓ -56.1 kB (-4%) 1.35 MB – 1.61 MB | |
| Third-party CPU | 3.73 s | ↓ -204 ms (-5.2%) 3.03 s – 6.19 s | |
| Unused JS | 912 kB | ↑ +6.0 kB (+0.7%) 870 kB – 1.02 MB | |
| Unused CSS | 44.2 kB | ↓ -40 B (-0.1%) 44.0 kB – 56.3 kB |
By resource type
| Type | Transfer | Share | Size | Requests |
|---|---|---|---|---|
| script | 57.4% | 2.61 MB | 87 | |
| image | 28.7% | 1.30 MB | 43 | |
| font | 8.1% | 368 kB | 10 | |
| other | 2.2% | 102 kB | 55 | |
| document | 2.1% | 96.9 kB | 6 | |
| stylesheet | 1.5% | 66.0 kB | 9 | |
| Total | 4.55 MB | 219 |
Third parties 22 entities
| Entity | Transfer | Size | Main thread Simulated |
|---|---|---|---|
| Adobe Tag Manager | 260 kB | 177 ms | |
| Google Tag Manager | 255 kB | 79 ms | |
| 219 kB | 133 ms | ||
| ContentSquare | 175 kB | 2.78 s | |
| Qualtrics | 111 kB | 20 ms | |
| All 22 | 1.38 MB | 3.73 s |
Without JavaScript
Nothing was painted until the scripts ran. This is a web performance and robustness issue!
The same load, photographed twice at 412×823: once with scripts disabled, once as rendered.
94.6% of pixels differ — the page changes substantially. A shifted layout counts as difference, so a <noscript> banner alone can account for a large figure.
Page health
| Metric | Value | Change / range | Trend |
|---|---|---|---|
| Main Thread Work | 66.13 s | ↓ -8163 ms (-11%) 62.51 s – 113.12 s | |
| Long Tasks | 20 | → no change 20 – 20 | |
| DOM Elements | 5,963 | ↑ +249 (+4.4%) 5,589 – 5,963 | |
| Axe Violations Violating nodes from a full Axe CLI run (more than Lighthouse reports) | 80 | ↑ +3 (+3.9%) 66 – 80 | |
| A11y Failures | 3 | → no change 3 – 3 | |
| A11y Failing Nodes | 7 | → no change 6 – 7 |
Main thread work
| Task | Time | Share | Duration Simulated |
|---|---|---|---|
| script evaluation | 53% | 35.31 s | |
| other | 24% | 15.64 s | |
| style layout | 10% | 6.69 s | |
| paint composite render | 10% | 6.45 s | |
| script parse compile | 1% | 931 ms | |
| garbage collection | 1% | 846 ms | |
| parse HTML | 0% | 262 ms | |
| Total | 66.13 s |
Axe violations axe-core 4.13.0, full rule set
80 violating nodes across 5 rules, 3581 passing. This is a standalone Axe CLI run and is stricter than the subset Lighthouse already includes.
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moderate
region— All page content should be contained by landmarks 69 nodesOffending elements (5 of 69)
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.section.responsivegrid.container > div:nth-child(2) > .container<div class="container"> -
#marquee<arc-marquee-rotating class="arc-ds-component" background="transparent" surface="dark" rotation-time="15" threshold="0.25" id="marquee"> -
#xf_chicagoBlade > .container<div class="container"> -
arc-card[slot="mosaic-row-item-0"][layout="asset-left"][scrim="blue"] .image-container<div class="image-container"> <slot name="image"> </slot> </div> -
arc-card[slot="mosaic-row-item-0"][layout="asset-left"][scrim="blue"] .eyebrow-font-small.eyebrow-container<div class="eyebrow-container eyebrow-font-small"> <slot name="eyebrow"> </slot> </div>
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moderate
heading-order— Heading levels should only increase by one 5 nodesOffending elements
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arc-card[slot="mosaic-row-item-0"][layout="asset-left"][scrim="blue"] > arc-heading[heading-level="5"][data-aue-label="Heading Text"][data-aue-prop="headingText"] h5<h5 class="arc-heading surface-dark"> <slot></slot> <!--?lit$881898129$--> </h5> -
report-highlights-statistic[slot="highlights-item-id-0"] > arc-heading[slot="statistic-heading"][heading-level="5"][data-aue-label="Heading Text"] .no-size-override<h5 class="arc-heading surface-dark no-size-override"> <slot></slot> <!--?lit$881898129$--> </h5> -
arc-icon-block[slot="group-item-0"] > arc-heading[heading-level="5"][data-aue-label="Heading Text"][data-aue-prop="headingText"] h5<h5 class="arc-heading surface-dark"> <slot></slot> <!--?lit$881898129$--> </h5> -
arc-card[slot="group-item-0"][layout="asset-top"][scrim="blue"] > arc-heading[heading-level="5"][data-aue-label="Heading Text"][data-aue-prop="headingText"] h5<h5 class="arc-heading surface-dark"> <slot></slot> <!--?lit$881898129$--> </h5> -
arc-heading[heading-level="4"] h4<h4 class="arc-heading surface-dark"> <slot></slot> <!--?lit$881898129$--> </h4>
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minor
empty-heading— Headings should not be empty 4 nodesOffending elements
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arc-heading-block[slot="content"][orientation="vertical"] > arc-heading[motion="on"][heading-level="2"][data-aue-label="Heading Text"] h2<h2 class="arc-heading surface-dark"> <slot></slot> <!--?lit$881898129$--> </h2> -
arc-customer-carousel > arc-heading-block[orientation="vertical"][slot="heading-block"] > arc-heading[motion="on"][heading-size-override="h1"][heading-level="2"] .h1<h2 class="arc-heading surface-dark h1"> <slot></slot> <!--?lit$881898129$--> </h2> -
arc-heading[aria-label="What’s new now"] .h1<h2 class="arc-heading surface-dark h1"> <slot></slot> <!--?lit$881898129$--> </h2> -
arc-heading[aria-label="Let’s put AI to work"] .h1<h2 class="arc-heading surface-dark h1"> <slot></slot> <!--?lit$881898129$--> </h2>
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serious
color-contrast— Elements must meet minimum color contrast ratio thresholds 1 nodeOffending element
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arc-heading-block[has-divider=""][orientation="vertical"][slot="heading-block"] > arc-heading[heading-level="2"][data-aue-label="Heading Text"][data-aue-prop="headingText"] > b<b>ServiceNow is the AI control tower</b>
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serious
tabindex— Elements should not have tabindex greater than zero 1 nodeOffending element
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.link--skip-to-content<a class="naas-link link--solid small link--skip-to-content light icon-trailing" href="#main-content" tabindex="1"> <i class="link-icon arrow-right-long-icon-custom"></i> <span class="link-text">Skip…
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Accessibility failures 3 of 32 audits
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heading-order— Heading elements are not in a sequentially-descending order 5 nodes -
color-contrast— Background and foreground colors do not have a sufficient contrast ratio. 1 node -
tabindex— Some elements have a `[tabindex]` value greater than 0 1 node
Best Practices failures 5 of 19 audits
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deprecations— Uses deprecated APIs 2 items -
third-party-cookies— Uses third-party cookies 21 items -
errors-in-console— Browser errors were logged to the console 3 items -
inspector-issues— Issues were logged in the `Issues` panel in Chrome Devtools 1 item -
valid-source-maps— Missing source maps for large first-party JavaScript 5 items
SEO failures 2 of 9 audits
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link-text— Links do not have descriptive text 3 items -
crawlable-anchors— Links are not crawlable 1 item
Hygiene
Measurement log
Field history 25 weeks
Weekly p75 from the CrUX History API, backfilled in a single request.
| Week ending | LCP | INP | CLS | FCP | TTFB |
|---|---|---|---|---|---|
| 2026-10-03 | 5.50 s | 378 ms | 0.220 | 4.62 s | 1.45 s |
| 2026-09-26 | 5.58 s | 379 ms | 0.220 | 4.70 s | 1.47 s |
| 2026-09-19 | 5.75 s | 382 ms | 0.220 | 4.81 s | 1.57 s |
| 2026-09-12 | 5.87 s | 393 ms | 0.220 | 4.87 s | 1.60 s |
| 2026-09-05 | 5.88 s | 392 ms | 0.210 | 4.90 s | 1.73 s |
| 2026-08-29 | 5.84 s | 388 ms | 0.200 | 4.86 s | 1.74 s |
| 2026-08-22 | 5.68 s | 383 ms | 0.010 | 4.76 s | 1.50 s |
| 2026-08-15 | 5.38 s | 377 ms | 0 | 4.60 s | 1.04 s |
| 2026-08-08 | 5.06 s | 360 ms | 0 | 4.42 s | 851 ms |
| 2026-08-01 | 4.77 s | 344 ms | 0 | 4.15 s | 677 ms |
| 2026-07-25 | 5.16 s | 337 ms | 0 | 4.47 s | 873 ms |
| 2026-07-18 | 5.84 s | 322 ms | 0 | 4.86 s | 1.28 s |
Runs
Every stored run for this URL, newest first.
| When | Scores | Perf | LCP | CLS | TBT | Weight | Runs | Spread | Bench | Took | Archive |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Oct 10, 2026, 11:30 PM UTC | 19 | 17.31 s | 0.190 | 2.86 s | 4.55 MB | 3/3 | ±3 | 2,440 -2% | 492.4s |
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| Oct 8, 2026, 5:44 PM UTC | 18 | 20.43 s | 0.189 | 10.28 s | 4.73 MB | 3/3 | ±3 | 1,289 -48% | 494s |
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| Oct 6, 2026, 12:54 PM UTC | 19 | 17.41 s | 0.189 | 3.04 s | 4.58 MB | 3/3 | ±1 | 2,444 -2% | 497s |
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| Oct 1, 2026, 8:22 PM UTC | 19 | 17.72 s | 0.189 | 3.44 s | 4.71 MB | 3/3 | ±2 | 2,488 0% | 539.8s |
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| Sep 29, 2026, 6:00 PM UTC | 19 | 18.05 s | 0.189 | 4.23 s | 4.67 MB | 3/3 | ±7 | 2,455 -1% | 543.1s |
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| Sep 26, 2026, 6:37 PM UTC | 19 | 20.05 s | 0.189 | 3.93 s | 4.79 MB | 3/3 | ±8 | 2,478 0% | 528.5s |
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| Sep 24, 2026, 7:29 AM UTC | 19 | 17.44 s | 0.190 | 3.82 s | 4.28 MB | 3/3 | ±2 | 2,484 0% | 534.5s |
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| Sep 22, 2026, 3:48 AM UTC | 19 | 20.43 s | 0.189 | 2.27 s | 4.74 MB | 3/3 | ±9 | 3,089 +24% | 503s |
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| Sep 19, 2026, 4:20 PM UTC | 20 | 18.49 s | 0.190 | 2.53 s | 4.62 MB | 3/3 | ±2 | 2,314 -7% | 496.4s |
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| Sep 17, 2026, 12:07 AM UTC | 19 | 18.83 s | 0.190 | 3.03 s | 4.94 MB | 3/3 | ±8 | 2,500 +1% | 499.8s |
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| Sep 14, 2026, 10:00 PM UTC | 20 | 18.08 s | 0.190 | 3.81 s | 4.86 MB | 3/3 | ±1 | 2,328 -6% | 527s |
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| Sep 12, 2026, 7:13 AM UTC | 20 | 18.16 s | 0.189 | 3.04 s | 4.94 MB | 3/3 | ±2 | 2,495 0% | 496.7s |
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| Sep 10, 2026, 5:50 AM UTC | 21 | 16.95 s | 0.190 | 2.16 s | 5.07 MB | 3/3 | ±3 | 3,388 +36% | 420.4s |
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| Sep 8, 2026, 1:08 AM UTC | 20 | 17.69 s | 0.190 | 3.02 s | 4.60 MB | 3/3 | ±1 | 2,499 0% | 421.3s |
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| Sep 6, 2026, 12:50 AM UTC | 20 | 17.70 s | 0.189 | 2.69 s | 4.66 MB | 3/3 | ±2 | 2,509 +1% | 407.8s |
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| Sep 4, 2026, 6:21 PM UTC | 21 | 18.05 s | 0.190 | 2.42 s | 4.58 MB | 3/3 | ±7 | 2,333 -6% | 415.5s |
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| Sep 3, 2026, 7:03 AM UTC | 18 | 17.63 s | 0.189 | 3.11 s | 4.24 MB | 3/3 | ±3 | 2,496 0% | 449.7s |
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| Sep 1, 2026, 11:39 PM UTC | 22 | 16.28 s | 0.189 | 2.08 s | 4.23 MB | 3/3 | ±7 | 3,323 +34% | 390.4s |
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| Aug 31, 2026, 10:44 PM UTC | 19 | 16.48 s | 0.189 | 2.97 s | 4.24 MB | 3/3 | ±2 | 2,476 0% | 421.5s |
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| Aug 28, 2026, 5:39 PM UTC | 25 | 20.52 s | 0 | 3.67 s | 4.30 MB | 3/3 | ±9 | 2,274 -9% | 461.1s |
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